hartwood tulum michelin star
I explained he was a service dog, showed his paperwork and service card and the excuses began. We are allowed to fly together, allowed into national parks, museums, natural reserves, beaches, cenotes, police protected areas and every single other restaurant in Tulum. Needless to say everything from ambiance, food and service were perfect! Prices are some of the highest we paid in Tulum but we believe it’s worth it and if you are looking for a special treat, this is it! The “Overpriced” and “no credit cards” combination means a lot of cash, which is not particularly smart in Mexico and much less in Tulum, where safety is far from ideal. Our food was unbelievable (recommend the pork ribs) and the cocktails topped it up, the staff were really friendly, can’t wait to go back! We break down our waste with zero carbon footprint, creating 100 percent organic compost that is used in regenerating the mangrove environment and interior farming. Extremely disappointed in this place’s level of investment in its staff. whenever i come to Tulum, it is a place I always dine, This is the version of our website addressed to speakers of English in the United States. Arriving to the restaurant the hosts are very friendly and helpful too, they quickly offered us a drink while waiting 5 min for our table to be ready. Be sure to bring cash as this place does not accept credit card. Had one of our favorite meals in Tulum here. We were greeted tonight by the hostess who saw our trained service animal with vest, she immediately said pets would not be accepted and she advised us to tie him up next to the entrance as the restaurant typically advises patrons. We ate every last bite and unfortunately didn’t have room for their icecream creation of the day. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. booking like restaurant being cash only, estimated price points, nearby parking lots, cash withdrawals in town, etc. We ate every last bite and unfortunately didn’t have room for their icecream creation of the day. Highly recommend. Everyone else who was at the entrance waiting to be seated was in shock. Every doubt I had was answered. As a way of background, I am an insulin dependent diabetic and I have life threatening extreme drops in my glucose levels. Loved our experience here. Note: your question will be posted publicly on the Questions & Answers page. Service is far from ideal but things get really nasty when they bring the check and...let you know they don’t take credit cards. stop by if you’re in the area to see availability for same day, but more along the lines of a few days in advance . I stuttered an explanation on my condition in front of guests waiting and other restaurant staff members to no avail. Solar panels, power our lights and music and every other little thing that keeps the restaurant running. He is trained to alert me about any sudden changes in my glucose level. The “Overpriced” and “no credit cards” combination means a lot of cash, which is not particularly smart in Mexico and much less in Tulum, where safety is far from ideal. After arriving today we lined up promptly at 6pm to wait for a table. Everyone else who was at the entrance waiting to be seated was in shock. Like I said, this was the ONLY location in the Mexico, the US, or Argentina that has denied us access. By necessity, we consider sustainability first and foremost in all our work and in every decision at the restaurant. We left very satisfied and even had to take some of our food to go as we were to full already. the appetizers were mouth watering and then came a huge lobster for only 90 dollars! An 8 pound miniature dachshund. Even though it was short notice, the reservation team (Polina) was very helpful to find a table for us and gave us information for our...booking like restaurant being cash only, estimated price points, nearby parking lots, cash withdrawals in town, etc. For starters, food and drinks are highly overpriced. Nice small menu with great service. Also we felt very safe since the restaurant is open air and all staff wears face masks, during our time in Hartwood we really enjoyed ourselves and the atmosphere. I went there with my girlfriend last week as a last minute trip to scape Corona crazyness from my city. Hopefully this wont happen to any other customers.More, Simply the freshest and best food in Tulum. the appetizers were mouth watering and then came a huge lobster for only 90 dollars! Are you sure you want to delete this answer? Extremely disappointed in this place’s level of investment in its staff. Hartwood, Tulum: See 1,895 unbiased reviews of Hartwood, rated 4 of 5 on Tripadvisor and ranked #103 of 574 restaurants in Tulum. We left very satisfied and even had to take some of our food to go as we were to full already. We are allowed to fly together, allowed into national parks, museums, natural reserves, beaches, cenotes, police protected areas and every single other restaurant in Tulum. Our food was unbelievable (recommend the pork ribs) and the cocktails topped it up, the staff were really friendly, can’t wait to go back! The only reason I came to Tulum was for hartwood and it was worth it. We ordered grilled shrimp and tuna tostadas to start and followed with a surf and turf (because who wouldn’t?!) An 8 pound miniature dachshund. Where to start with this outdoor restaurant surrounded by jungle and stars. I went there with my girlfriend last week as a last minute trip to scape Corona crazyness from my city. Menu changes daily based on availability of ingredients.Dinner only. Trust me, after 60,000+ readers I’m sure this is not the idea of the consumer experience you have in mind coming all the way to Tulum...Stay away. Are you sure you want to delete this question? Every doubt I had was answered. Loved our experience here. The food and cocktails were delicious and you could truly taste the freshness of the ingredients. We accept reservations one month in advance (e.g. Like I said, this was the ONLY location in the Mexico, the US, or Argentina that has denied us access. Note: your question will be posted publicly on the Questions & Answers page. I explained he was a service dog, showed his paperwork and service card and the excuses began. Our waiter told us about the menu and made sure to accommodate some allergies and food restrictions even though the menu is made by the Chef daily, they were able to make sure we had a great meal. The “Overpriced” and “no credit cards” combination means a lot of cash, which is not particularly smart in Mexico and much less in Tulum, where safety is far from ideal. Highlights were: Roasted wholefish, yucca side dish and the Pineapple Habenero Margarita. Terrible is an understatement. I don't think so, but will be difficult to organise. Thank you Hartwood for being a great getaway and a real experience in Tulum! We use only sustainable fishing methods to ensure a thriving and healthy aquatic life. We ordered grilled shrimp and tuna tostadas to start and followed with a surf and turf (because who wouldn’t?!) We were greeted by the nicest host and sat quickly, they brought over boards with their fresh selections of...the day, while we waited on our drinks our waiter came and walked us through every dish. Good service. “It’s an open floor concept”, “He’ll get hair on other peoples food”, “We’ll get a ticket from the government”. I will admit another waiter kept trying to explain to her that it was indeed NOT a pet, but a service animal and its illegal to refuse service because of him, but she just keep going. Pesos only. years ago. Prices are ridiculous for what it is, I’m mean it’s good but not crazy good. Needless to say everything from ambiance, food and service were perfect! We volunteered several cards to settle the bill but the waiters started to insult us for not carrying cash. Prices are some of the highest we paid in Tulum but we believe it’s worth it and if you are looking for a special treat, this is it! Where to start with this outdoor restaurant surrounded by jungle and stars. hi how do you make reservations in this restaurant????? Thank you Hartwood for being a great getaway and a real experience in Tulum!More, I usually do not spend too much time and words on negative reviews but this place earned every one of them. I will admit another waiter kept trying to explain to her that it was indeed NOT a pet, but a service animal and its illegal to refuse service because of him, but she just keep going. I stuttered an explanation on my condition in front of guests waiting and other restaurant staff members to no avail. Wood fired delicousness. We volunteered several cards to settle the bill but the waiters started to insult us for not carrying cash. My boyfriend and I have been looking forward to visiting Eric Werners Hartwood since our last visit to tulum 4...years ago. Friendly people. Reservations for January will be taken during December) For reservations please email reservations (at) hartwoodtulum.com. Also we felt very safe since the restaurant is open air and all staff wears face masks, during our time in Hartwood we really enjoyed ourselves and the atmosphere. NEW HOURS AS OF NOVEMBER 6, 2019: 5:30 TO 10:00PM DAILY. We had high expectations and they lived up to every bit and beyond. We had high expectations and they lived up to every bit and beyond. Daily caught seafood, amazing roasted veggie side dishes, and the most interesting mixed drinks. An open-air restaurant located on the jungle side of Tulum's beach road. Extremely disappointed in this place’s level of investment in its staff. HARTWOOD IS OFF-GRID. Hopefully this wont happen to any other customers.More, Simply the freshest and best food in Tulum. Great service. I have a service dog. Terrible is an understatement. Thank you Hartwood for being a great getaway and a real experience in Tulum! Does Hartwood require a pre fix menu for large parties (13)? It's pretty far from the Tulum pueblo so you'll have to take a taxi from the main road. We will be back on our next trip to Tulum!More, what can i say....its a vibe and the food is on another level. An 8 pound miniature dachshund. stop by if you’re in the area to see availability for same day, but more along the lines of a few days in advance . We were greeted by the nicest host and sat quickly, they brought over boards with their fresh selections of...the day, while we waited on our drinks our waiter came and walked us through every dish. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. I stuttered an explanation on my condition in front of guests waiting and other restaurant staff members to no avail. more. Stay on the top of the best restaurants, offers, lifestyle, and events recommended in our guide cities.

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